Shopify development blog · Retention & email

Shopify retention marketing guides: email, SMS, loyalty and Klaviyo.

How Shopify brands turn a first order into a second: Klaviyo flows, SMS, loyalty and the retention tactics we run on the stores we build and maintain.

Articles on file
5
Topics
1
Latest
September 2026
Written by
Senior engineers

A first order is the start. In beauty, supplements, pet and any replenishment category, the number that decides the business is whether the first order becomes a second and a tenth. These guides cover the flows that bring customers back — email, SMS, loyalty, subscriptions — and the wiring to the store’s own events that makes any tool work.

The comparisons of retention, subscription and popup apps are written from stores we run on Klaviyo and Attentive, measured on repeat purchase rate rather than on the tool’s attributed revenue.

Shopify Plus experts

Let's talk Shopify, Shopify Plus and the store you actually want.

An accredited Shopify Plus agency that designs, builds, migrates, supports and grows stores for brands that have outgrown templates. Ready when you are: talk to an engineer about the project.

Get in touch