A POS to Shopify migration moves a shop’s or café’s till onto Shopify POS. Shopify POS runs on the same admin, catalog and customer list as a Shopify online store. Each system in this guide has a documented spreadsheet export for its items or stock. Past sales reach Shopify only as read-only history. Gift card balances, kitchen tickets, drink modifiers and memberships sold at the counter each need a separate step or app.
The systems covered are Epos Now, Square, Clover, Lightspeed Retail, Lightspeed Restaurant, Toast and SumUp. Prices come from the US versions of each vendor’s page and of the Shopify App Store, as read on 11 November 2026. Export steps come from each vendor’s own help center. The source list is at the end.
Key takeaways
- Shopify POS comes with every Shopify plan. POS Pro costs $89 USD a month per location on Basic, Grow and Advanced, billed yearly (as read on 11 November 2026). Shopify Plus includes 20 POS Pro locations.
- Shopify’s free Store Migration app pulls products and customers from Square, Clover and Lightspeed X-Series or R-Series. Data from Epos Now, Toast, SumUp and Lightspeed K-Series goes in through Shopify’s CSV templates.
- Past orders need an import app such as Matrixify. Imported orders are records only: by default they send no receipts, charge no cards and leave stock counts alone.
- Shopify lets apps import existing gift card codes only on Shopify Plus stores, according to Matrixify. On other plans, the options are a gift card migration app or issuing each balance in the Shopify admin.
- Shopify’s POS feature lists and supported printer list do not include item modifiers or kitchen tickets. The POS Cafe and Simmer apps add both.
- Selling a subscription at the register needs POS Pro on that location, Shopify Payments and a subscription app. Subscription orders at POS cannot use pickup, offline mode, split payments or gift cards.
What each POS lets you export
The table lists the self-serve exports each vendor documents. “Not in the pages read” means the vendor’s help pages we read did not cover that data, so ask the vendor before the switch.
| System | Products | Customers | Sales history | Gift cards and loyalty | Shopify Store Migration app |
|---|---|---|---|---|---|
| Epos Now | Stock reports, exported to Excel | Customer reports, exported to Excel | Transaction and sales reports to Excel; Data Downloader CSVs for bookkeeping, tax summary and stock history | Not in the pages read | Not a listed source |
| Square | Item library export, Excel or CSV | Customer directory export | Transaction CSV from the Square Dashboard | Not in the pages read | Products and customers |
| Clover | Clover | Clover | Clover | Not in the pages read | Products and customers (early access) |
| Lightspeed X-Series | Product list export | Customer list export | Sales history export | Gift card report with codes and balances | Products and customers |
| Lightspeed R-Series | Item Search export | Customer export | Order history through an import app | Not in the pages read | Products and customers |
| Lightspeed K-Series | Item list export as CSV or XLSX | Customer list export | Not in the pages read | Not in the pages read | Not a listed source |
| Toast | Menu manager CSV of items and modifiers | Not in the pages read | Nightly SFTP files, turned on by Toast Customer Care | Gift card balance CSVs; Rewards Accounts download for Toast Loyalty | Not a listed source |
| SumUp | Item catalog CSV | Not in the pages read | Transactions Report, CSV or XLS | Not in the pages read | Not a listed source |
Epos Now
Epos Now’s support center says all of its reports export to Excel. The report areas are Transactions and Sales, Customers, Stock and Financial. A separate Data Downloader produces historical Bookkeeping, Tax Summary and Stock History reports as CSV files from the Reports Hub. Epos Now is not one of the Store Migration app’s sources, so the product and customer reports are reshaped into Shopify’s CSV templates by hand or with a spreadsheet tool.
Epos Now’s US terms and conditions (in effect since 5 September 2022, as read on 11 November 2026) set the exit rules. A monthly plan ends with one calendar month’s written notice. A fixed-term plan lasts until its term ends and then rolls month to month. Ending a fixed term early triggers a fee equal to the remaining monthly payments, discounted 3.5% when paid at once. Title to the hardware passes to the merchant only on plans with an upfront hardware payment. On the other plans the hardware goes back to Epos Now, and if it is not returned within 60 days Epos Now may bill the hardware cost, which the terms set at $1,500 or $2,000 depending on the plan. Card processing sits under separate Epos Now Payments terms, with payments run through Adyen.
Square
Square’s item library exports from Items & services › Item library › Actions › Export library, as an Excel or CSV file. Square recommends the .xlsx format and warns that opening the CSV directly in a spreadsheet can change SKUs. The export carries a Modifier Set column. Customers export from Customers › Customer directory › Import/Export. Transaction details download as CSV from the Square Dashboard; the Square POS app cannot produce that file.
The Store Migration app takes the Square CSV files as exported, without edits. Products arrive in Shopify as drafts. When Square holds different prices per location, the app keeps the highest one. Shopify’s Square guide flags items priced by unit, and items with more than 3 options or more than 100 variations; the larger items import without their variants. Stock imports per location, matched to Shopify locations by name, and the app creates any location it cannot match. Reviews do not move. Saved customer cards move only when the merchant asks Square Support to send them to another payment processor.
Clover
Clover produces three files. Clover
Shopify’s Store Migration app reads Clover products and customers for some stores, as an early-access feature on desktop. Items with more than 3 options lose their options, the highest price is kept, and stock by location does not come across. Order history and reviews need other routes.
Lightspeed Retail (X-Series and R-Series)
The Store Migration app works with Lightspeed X-Series (formerly Vend) and R-Series. It imports products and customers, cannot carry different prices per location, and skips products with more than 3 options.
On X-Series, products export from Catalog › Products, customers from Customers, and past sales from Sell › Sales history, each with Export list. The gift card report (Reporting › Gift card reports › Export report) lists each card’s code, balance, status, created and last-used dates and linked customer. Lightspeed says the report is not available on the discontinued Lite plan. On R-Series, items export from Inventory › Item Search and customers from Customers; Shopify’s guide sends order history to an import app.
Lightspeed Restaurant (K-Series)
Shopify’s Lightspeed guide covers X-Series and R-Series, not K-Series. K-Series exports items from Menu › Item list › Export, either as a Lightspeed formatted file with every item and its settings or as a custom file. The format choices are CSV for Mac, CSV for PC and XLSX. Item settings include a docket name for kitchen and bar tickets. Customers export from Customers › Customer list.
Toast
Toast’s menu manager exports a CSV of menu items and modifiers with their prices. The export runs only from the Items or Modifiers view, and Toast emails a download link. Order, payment, item selection, modifier selection, kitchen and cash data come as nightly files over SFTP. Toast keeps each file for 7 days, and Toast Customer Care must turn the exports on; the merchant cannot enable them alone.
Gift card balances export from Reports › Payments › Gift Card Balances, along with an Inactive Gift Cards file, both as CSV. Toast’s help page says to take these files before a third-party gift card provider is switched on. Loyalty data downloads as the Rewards Accounts report under Reports › Marketing, on accounts with Toast Loyalty turned on.
Toast’s Merchant Agreement (last updated September 10, 2025, as read on 11 November 2026) renews for one-year periods unless either side gives 30 days’ written notice before renewal. Leaving early costs the software subscription fees left in the term. On pay-as-you-go, the fee is $150.00 times the months remaining, plus any software financing processing fee. The agreement lets a merchant who rejects a fee change end the contract without the early termination fee.
SumUp
SumUp’s US help center describes an item catalog export: in the SumUp profile in a web browser, Items › Export › Download .csv gives a template filled with every item. The Transactions Report, under Sales › My Reports on sumup.me, downloads card payments, cash payments and refunds as CSV or XLS, six months by default or for a custom date range.
Other systems
The Store Migration app lists Square, Clover and Lightspeed R-Series and X-Series as its POS sources. Revel, Heartland and other tills are not on that list. For those systems, products and customers go through Shopify’s own CSV imports, and order history goes through an import app. Ask the vendor which exports the account includes before signing anything on the Shopify side.
Shopify POS plans and what POS Pro adds
US prices on Shopify’s pricing page, as read on 11 November 2026:
| Plan | Billed yearly | Billed monthly | POS logins |
|---|---|---|---|
| Basic | $29/month | $39/month | Limited staff |
| Grow | $79/month | $105/month | Unlimited |
| Advanced | $299/month | $399/month | Unlimited |
| Plus | From $2,300/month on a 3-year term | 20 POS Pro locations included | |
The POS features in every paid plan include payments through Shopify’s card readers, a customizable smart grid, customer profiles, email, SMS and printed receipts, discount codes, gift card sales and redemptions, camera barcode scanning, staff PINs, refunds, cash tracking, offline cash sales and a one-year hardware warranty. Shopify Tax handles US sales tax.
POS Pro is $89 USD a month for each location on Basic, Grow and Advanced, billed yearly (as read on 11 November 2026). It adds:
- Unlimited POS-only staff with roles and permissions
- Exchanges, order cancellations and returns at any location
- Stock counts, purchase orders, low-stock alerts and transfers between locations
- Saved and emailed carts, automatic discounts and multiple receipt copies
- Ship to home, in-store pickup and local delivery started from the counter
- Daily sales reports and in-app analytics
- A two-year hardware warranty
On Plus, the first 20 POS Pro locations are included, and stores using Shopify Payments have the fee waived on up to 200. After the trial, a location falls back to the included features unless POS Pro is turned on for it. A yearly POS Pro subscription cannot be downgraded before its billing cycle ends.
In-person card payments on Basic cost 2.6% + 10¢, and manually keyed cards cost 3.5% + 10¢ (as read on 11 November 2026). The in-person and online rates for every plan are in our Shopify transaction fees breakdown.
Getting the data into Shopify
Products and stock
Shopify’s product import takes CSV files of up to 15 MB. An import cannot be stopped once it starts, and it overwrites the matching columns of existing products. Changing option values in the file creates new variant IDs. Stock per location goes in through Shopify’s separate inventory CSV, not the product file. Shopify’s Square, Clover and Lightspeed guides all treat 3 options per product as the ceiling, so items with more options are split or restructured before import.
Customers
The customer import takes a UTF-8 CSV of up to 15 MB in Shopify’s template. Notes, tags and email and SMS marketing consent can be included. Shopify ignores the Total Spent and Total Orders columns and skips duplicates. Order history, passwords and engagement history cannot come in through this file.
Past sales
Matrixify is a paid Shopify app that imports orders, customers and store credit from spreadsheets. Its listing shows a free demo plan limited to 10 items per file, Basic at $20 a month (up to 1,000 orders per file), Big at $50 a month (up to 10,000 orders) and Enterprise at $200 a month, all billed in USD (as read on 11 November 2026).
Matrixify’s order documentation sets the defaults for history imports. Receipts are not sent. Payment status is recorded without creating real transactions, because the payment gateway is set to manual. Stock is not adjusted, and the orders show Matrixify as their sales channel. Shopify’s POS launch checklist adds one step: turn off new-order notifications before the import runs.
Gift cards and store credit
Shopify’s launch checklist puts gift cards last, right before launch day. A gift card created in Shopify can be deactivated but not edited or deleted, only its last four digits display, and a deactivated code cannot be used again. Balances go in through the Shopify admin one card at a time or through an app.
Matrixify’s gift card tutorial says it cannot import gift card data itself, because Shopify opens that access to apps only on Shopify Plus stores. Its alternative issues new codes through orders and emails them to customers, so the original codes do not survive. Selling Point, a gift card migration app, lists keeping the same codes and bulk store credit imports from any POS or website, at $49.99 a month (as read on 11 November 2026). Its listing names no plan requirement, so confirm plan support with the developer before buying.
Loyalty points have no direct equivalent in Shopify’s customer import. Matrixify and Selling Point both import store credit, which can hold a points balance converted to dollars at a rate the owner sets.
Our Shopify migration tools comparison covers the wider set of import apps.
Hardware that works with Shopify POS
Shopify’s Square, Clover and Lightspeed guides each say some existing hardware might be compatible. The test is the model number against Shopify’s supported hardware pages. Where Shopify’s hardware store does not sell in a country, Shopify points merchants to verified retailers for the listed models.
- Card readers: the Shopify Tap & Chip Card Reader is the model Shopify lists for merchants in the United States. The card reader page also lists the Shopify POS Terminal, Chipper 2X BT, BBPOS WisePad 3 and Verifone Victa Mobile.
- Receipt printers: Star Micronics TSP143IIIBI2, TSP143IIILAN, TSP143IIIW, TSP143IIIU, TSP143IVUE, TSP143IV-UEWB, TSP650II, mPOP and mC-Print3; Epson TM-m30II, TM-m30III and the T20 and T88 series.
- Barcode scanners: Socket Mobile 1D and 2D scanners, HP Engage 2D G2, Zebra DS2208 and DS2278, plus scanners that work as an HID keyboard.
- Cash drawers: Star CD4-1416 and CD4-1616. Each connects through the receipt printer, and both must be on the same network.
Shopify’s checklist says to order hardware at least four weeks before launch and to keep a spare card reader. Shopify POS can also record a payment taken on a separate card terminal, which covers a counter where the old terminal is still in use during the switch.
Café setup: modifiers, kitchen tickets and tips
Shopify’s POS feature lists do not mention item modifiers, and its receipt printer page does not mention kitchen tickets. Two App Store apps add both. Prices below are from their US listings, billed in USD, as read on 11 November 2026.
- POS Cafe: Essential at $29 a month for 1 location, Growth at $59 for 2 to 4, Expansion at $99 for 5 to 9 and Enterprise at $199 for 10 to 20, with a 21-day free trial. It handles modifiers such as sizes, milks and extras, set as required or optional with added charges. Tickets go to printers or the Fresh KDS screen, routed by prep area. It also offers open tabs, table QR ordering and a Cloudshelf kiosk, and prints through Epson Server Direct Print and Star Micronics CloudPRNT.
- Simmer: $30 a month plus $30 for each extra location, with a 30-day free trial. Its multi-select modifiers are created as real Shopify products. It supports pay-first and pay-later tickets, a kitchen display, Epson and Star ticket printing, and online orders scheduled for pickup by date and time.
Tips are built into Shopify POS. They apply to card payments on a supported reader: the Tap & Chip reader, Chipper 2X BT, WisePad 3 or POS Go. The setup takes up to three preset percentages, with custom tips as an option. A minimum tip setting swaps the percentages for fixed dollar amounts below a set sale total. Tip reports break down by staff member, and a tip can be refunded without refunding the order.
Our list of Shopify POS and retail apps covers apps for stock, pickup and multi-location work.
Memberships and subscriptions sold at the counter
Shopify POS sells subscriptions through Shopify Subscriptions, a free Shopify app, or another compatible subscription app. Shopify Subscriptions lets customers skip, pause or cancel, and its listing says existing subscription contracts can be moved into it. Shopify’s help page on POS subscriptions sets these requirements:
- Shopify Payments and Shopify POS version 10.13 or later
- POS Pro active on the location
- Staff with the Ship to customer permission
- The customer’s email and billing address, plus a shipping address for physical products
- A supported card reader or Tap to Pay on the device
The same page lists these limits:
- Only subscription plans already built in the app can be sold; plans are created and edited in the admin.
- Payment is by card or digital wallet only. Gift cards, split payments and offline checkout are not allowed, and the cart total must be above zero.
- Pickup and carry-out are not available for subscription orders, and custom shipping rates cannot be used.
- Subscription items cannot be combined with other purchase options or refunded to a gift card.
Shopify’s POS subscription page covers recurring billing and delivery. It does not describe counting visits or redemptions against a membership at the register. A membership with a usage allowance therefore needs its own rule for how staff check and record each use, decided before launch.
What moves and what doesn’t
Moves with a file or an app
- Products and variants with up to 3 options, with prices and SKUs
- Stock per location, through the inventory CSV or the Store Migration app
- Customer names, emails, phone numbers, addresses, notes, tags and marketing consent
- Past orders, as history only, through an import app
- Gift card balances, through the admin or an app (codes kept only where the app supports it)
- Store credit, including converted loyalty balances, through Matrixify or Selling Point
Rebuilt or left behind
- Modifiers and kitchen ticket routing, rebuilt in a café app
- Products with more than 3 options, split or restructured
- Customer lifetime spend and order counts, which Shopify ignores on import
- Saved cards (Square releases them only on request to Square Support)
- Reviews, which Shopify’s Square and Clover guides say cannot be migrated
- Staff accounts, PINs and permissions, set up again in Shopify
- Toast’s nightly export files older than 7 days
Order of work
- Read the old POS contract for its notice period, renewal date and hardware return terms.
- Order Shopify hardware at least four weeks ahead, with a spare card reader.
- Count stock in the old system so on-hand numbers are current.
- Export products, customers, sales history, gift card balances and loyalty data, and keep a copy of every file.
- Import products, then customers, then past orders with new-order notifications turned off.
- Set up locations, POS Pro, staff PINs and permissions, tips, the café app’s modifiers and printers, and any subscription plans.
- Run a $1.00 custom sale on the card reader. Shopify says the deposit arrives within 3 business days. Refund the sale afterwards; the processing fee is not returned.
- Load gift card balances right before launch.
- Run both systems for one day, with sales on Shopify and the old till kept for lookups and refunds.
- Move card processing to Shopify Payments and stop taking cards on the old processor.
- Cancel the old contract inside its notice window and return any hardware the vendor still owns.
Shops that also sell online on WooCommerce can move both channels together; our WooCommerce to Shopify migration guide covers the online store side. Our Shopify for retail stores service covers POS setup for shops with one or more locations.
Plan your move
Our questionnaire, Moving your POS to Shopify, takes about 10 minutes. It asks which POS you use now, where you sell online, which data you want to move, what hardware and payment contracts you have, and what must keep working during the switch. Fill it in before a call so the plan starts from your own setup. To talk it through first, book a call.
FAQ
Can Shopify import my POS data automatically?
For Square, Clover and Lightspeed X-Series or R-Series, the free Store Migration app from Shopify brings in products and customers. Epos Now, Toast, SumUp and Lightspeed K-Series data goes in through Shopify’s product and customer CSV imports. Past orders need an import app on every system.
Do I need Shopify POS Pro?
Every Shopify plan can sell in person without POS Pro. POS Pro is needed for selling subscriptions at the register, exchanges, stock transfers, staff roles and pickup or delivery orders started at the counter. It costs $89 USD a month per location on Basic, Grow and Advanced, billed yearly (as read on 11 November 2026), and Shopify Plus includes 20 locations.
Will my existing gift cards work on Shopify?
Only after the balances are loaded into Shopify. Matrixify says Shopify gives apps gift card import access only on Shopify Plus. On other plans, balances are issued in the admin or through a migration app such as Selling Point, whose listing says it keeps the original codes.
Can Shopify POS handle café orders with modifiers and kitchen tickets?
Yes, with an app. POS Cafe and Simmer both add modifiers and send tickets to kitchen printers or a kitchen display. Tips work natively on supported card readers.
Can I keep my current card reader and printer?
Only if the model is on Shopify’s supported hardware lists. Shopify’s migration guides for Square, Clover and Lightspeed say some existing hardware might be compatible; the model number decides it. Leased hardware may have to go back to the old vendor.
Sources (each read on 11 November 2026): Shopify’s pricing page and POS pricing page (US view); Shopify Help Center pages on POS Lite and POS Pro, migrating from Square, migrating from Clover, migrating from Lightspeed, importing products, importing customers, the POS launch checklist, POS subscriptions, tips, supported hardware, card readers, receipt printers, barcode scanners and cash drawers; the App Store listings of Store Migration, Shopify Subscriptions, Matrixify, Selling Point, POS Cafe and Simmer; Matrixify’s orders documentation and tutorials on importing gift card products and on issuing gift card orders; Epos Now’s reports guide and US terms and conditions; Square’s help pages on the item library export and transaction search; Lightspeed’s X-Series gift card report, K-Series item export and K-Series customer export; Toast’s menu manager export, data exports overview, gift card export, loyalty export and Merchant Agreement; and SumUp’s US help pages on exporting items and reports. Vendors change these pages and prices often; check each one again before the switch.
